Ordrly SMS Messaging Consent & Opt-In Disclosure

Overview

Ordrly provides AI-powered front-desk and order-handling services for restaurants. As part of this service, Ordrly may send SMS (text) messages to customers who contact participating restaurants by phone.

This page explains how SMS consent is obtained, what types of messages are sent, and how recipients can opt out, in accordance with Twilio and carrier compliance requirements.

How Users Opt In to Receive SMS Messages

Customers opt in to receive SMS messages from Ordrly only after initiating contact with a participating restaurant.

Opt-in occurs through one or more of the following actions:

• A customer calls a restaurant’s phone number that is answered by Ordrly’s AI front-desk agent

• During the call, the AI agent offers to send information via text message (such as an order summary or confirmation)

• The customer explicitly agrees verbally to receive a text message

• SMS messages are not sent without customer interaction and consent.

Types of SMS Messages Sent

Ordrly only sends transactional and informational messages, which may include:

• Order confirmations or summaries

• Order pickup or readiness notifications

Ordrly does not send marketing, promotional, or unsolicited messages to customers.

Message Frequency

Message frequency varies based on customer interaction.
Typically, customers receive one SMS per phone call or request.

Opt-Out Instructions

Customers may opt out of SMS messages at any time by replying:

STOP

Upon receiving “STOP,” no further messages will be sent unless the customer initiates a new interaction and provides consent again.

Data Privacy

• Phone numbers are used only for order-related communication

• Numbers are not sold or shared with third parties for marketing

• Data is handled in accordance with applicable privacy and data protection laws

Contact Information

For questions about SMS messaging or consent, please contact:

Ordrly Support
Email: support@ordrly.com
Website: https://www.ordrly.com